Help & Support

How Can We Help You?

We're here to make sure Pocket Shop Manager works perfectly for your business. Search below or reach out to us directly.

🔍
24h
Avg. Response Time
98%
Issues Resolved
🇳🇬
Nigeria-Based Support
Get In Touch

Contact Support

Our team is ready to help with any questions about the app, your Pro license, or tax features.

📧

Email Support

Send us a detailed message and our team will get back to you within 24 hours on business days.

Primary Support Channel
Usually replies within 24 hours · Mon – Sat
💡

Before You Email

To help us resolve your issue faster, include these details in your message:

  • › Your business name and phone model
  • › A clear description of the problem
  • › A screenshot if possible
  • › Whether you're on the Free or Pro version
Detailed reports get faster resolutions
📍

About Patrido Multimedia

We are a Nigerian technology and multimedia company, proudly building tools designed specifically for the Nigerian business environment.

🏢 Patrido Multimedia
📍 Lagos, Nigeria 🇳🇬
Proudly Nigerian-made & managed
Frequently Asked

Common Questions

Quick answers to things most users ask us about.

Yes, 100%. All core features — sales recording, inventory, debt tracking, and reports — work entirely offline. You only need internet when you choose to sync your backup to Google Drive or verify your Pro license.
Go to Settings → Cloud Backup → Connect Google Drive. Once connected, tap "Sync Now" to upload your encrypted database to your personal Google Drive. We recommend syncing at least once a week.
Tap the "Upgrade to Pro" banner inside the app or visit our website. The current early bird price is ₦10,000 for a lifetime license — one payment, no subscriptions, ever.
In the app, go to Settings → Staff Management → Add New Staff. Each staff member gets their own login PIN. They can record sales but cannot access reports, financial summaries, or settings — only you can with your master code.
The app automatically tracks your cumulative turnover against the ₦50M CIT exemption threshold, calculates 7.5% Output VAT on sales, and recovers Input VAT on expenses you record. You can export a FIRS-ready CSV from the Tax section at any time.
If you had Google Drive Sync enabled and performed at least one sync, your data is safe in your Google Drive. Reinstall the app and tap "Restore from Google Drive" during setup. If you never synced, unfortunately local data cannot be recovered — this is why we strongly recommend regular backups.
Go to Reports → Monthly Summary → Select the month → tap "Generate PDF." The report will be saved to your device's Downloads folder, ready to share with your bank or accountant.
Go to Customers → find the customer with an outstanding balance → tap "Send Reminder." The app will open WhatsApp with a pre-written professional message showing the amount owed. You just press send.
After recording a sale, tap "Generate Invoice" → then "Send via WhatsApp." If the customer provided their phone number, it auto-fills. Otherwise, enter it manually. WhatsApp will open with the PDF invoice ready to send — the customer gets a professional, tax-ready receipt instantly.
Go to Settings → Printer Setup. For Bluetooth printers, turn on Bluetooth and tap "Scan for Printers." For Wi-Fi printers, ensure your phone is on the same network as the printer, then tap "Scan Network Printers." Select your printer and tap "Test Print" to confirm it works. The app supports standard ESC/POS printers.
Yes. Every invoice automatically includes your registered TIN (Tax Identification Number) and an itemized 7.5% VAT breakdown. Your business customers can use this receipt to claim their own Input VAT recovery from FIRS. Make sure your TIN is entered correctly under Settings → Business Profile.
Standard 58mm or 80mm thermal paper rolls work great for receipts. But here's a pro tip: buy Self-Adhesive Thermal Paper. When you print a receipt for a delivery, just peel off the backing and stick it directly onto the package. It acts as both a receipt and a shipping label — giving your business a clean, professional look that customers remember.
No problem — it's completely optional. Simply skip the phone number field and choose "Print Receipt" instead. The app is designed for both scenarios: digital delivery for customers who share their number, and instant thermal printing for anonymous cash buyers. No customer is ever required to provide contact details.
The app is free to download with core sales and inventory features. The Pro lifetime upgrade (currently ₦10,000 early-bird — regular price ₦30,000) unlocks the full Tax Engine, unlimited staff accounts, smart invoicing with WhatsApp delivery and thermal printing, monthly PDF reports, WhatsApp debt reminders, Google Drive backup, and all future updates. One payment. No subscriptions. Ever.
Under the 2026 Finance Act, Nigerian businesses with annual turnover below ₦50 million qualify for a 0% Company Income Tax (CIT) rate. The Turnover Shield is a real-time visual progress bar in the app that shows you exactly where your business stands against that ₦50M threshold at any moment — so you can plan your growth without accidentally crossing into a higher tax bracket unprepared.
When you purchase goods or services for your business and your supplier charges 7.5% VAT, that amount is your Input VAT — money you can reclaim from FIRS. The app lets you record business expenses with VAT paid. It then automatically nets your Output VAT (collected from customers) against your Input VAT (paid to suppliers) to show your actual VAT payable to FIRS. This can significantly reduce your tax bill.
The Education Development Levy (EDL) is a 4% charge on assessable profits for larger companies. If your business crosses the relevant revenue threshold, the app automatically calculates this in the Tax section. Small businesses and sole traders below the threshold are not affected. Check Settings → Business Profile → Business Type to ensure your profile is set correctly for accurate levy calculations.
Go to Tax → Export → FIRS TaxPro Max CSV. The app generates a file formatted to the exact column structure required by the FIRS government portal. Save it to your device, then upload it directly at taxpromax.firs.gov.ng. No reformatting or manual data entry required. We recommend exporting quarterly and keeping copies in your Google Drive.
When adding or editing a product, set a Minimum Stock Quantity and optionally an Expiry Date. The app checks these daily. When stock drops to or below your minimum, you get an in-app alert. For expiring products, you get a warning 7 days before the expiry date so you can discount and sell before losing stock to waste.
For security, the master code cannot be bypassed from within the app. Email us at support@pocketshopmanager.com.ng with your registered business name and Google account email (if backup is enabled). We will verify your identity and guide you through a secure reset process. This is why we strongly recommend storing your master code somewhere safe, separate from your phone.
Yes. Install the app on a second Android device, sign in with the same Google account, and restore from Google Drive backup. Both devices will share the same business data after syncing. This is useful if you want a tablet at the counter and a phone for mobile sales. Note: both devices sync through Google Drive — always sync before switching devices to avoid data conflicts.
Yes, absolutely. The Monthly PDF Report is professionally formatted to show revenue, cost of sales, gross profit, expenses, and net profit — the exact figures a bank loan officer or accountant needs to assess your business health. Go to Reports → Monthly Summary → Generate PDF. Many Nigerian banks and microfinance institutions accept these summaries as supporting financial documents.
Pocket Shop Manager requires Android 6.0 (Marshmallow) or higher. The app is optimised for Android 10 and above for the best performance. It works on budget Android phones commonly available in the Nigerian market — no high-end device needed. Bluetooth thermal printing requires a phone with Bluetooth 4.0 or higher.
Fix It Fast

Troubleshooting Common Issues

Quick solutions to the most reported problems. Try these before emailing support.

🖨️

Printer Not Connecting

  1. Ensure the printer is powered on and in pairing mode
  2. Turn Bluetooth off and back on on your phone
  3. Go to Settings → Printer Setup → Remove Printer → Re-scan
  4. Check the printer is ESC/POS compatible (most thermal printers are)
  5. For Wi-Fi printers, ensure phone and printer are on the same network
  6. Restart both the app and the printer, then try again
☁️

Google Drive Backup Failing

  1. Check you have an active internet connection (Wi-Fi or data)
  2. Go to Settings → Cloud Backup → Disconnect → Reconnect Google Account
  3. Ensure your Google Drive has enough free storage space
  4. Check that Google account permissions are granted in your phone's app settings
  5. Try again after a few minutes — Google servers may be temporarily busy
💬

WhatsApp Invoice Not Opening

  1. Ensure WhatsApp is installed and updated on your device
  2. Grant the app Storage permission so it can save the PDF first
  3. Check your phone's Downloads folder — the invoice PDF should be there
  4. Try sharing the PDF manually from Downloads via WhatsApp if the auto-share fails
  5. Ensure the customer's number is saved in international format (+234...)
📊

Tax Figures Seem Incorrect

  1. Go to Settings → Business Profile and confirm your Business Type is correct
  2. Ensure your TIN (Tax Identification Number) is entered under Business Profile
  3. Check that VAT is enabled for the correct product categories
  4. Verify that expense records with Input VAT are correctly categorised
  5. If the issue persists, email us with a screenshot of the Tax dashboard
🔐

Staff Can't Log In

  1. Enter your master code → Settings → Staff Management
  2. Find the staff member and tap "Reset PIN"
  3. Issue the new PIN to the staff member directly
  4. Ensure the staff account status is set to "Active"
  5. If the account was deactivated, toggle it back on from the Staff list
📱

App Running Slowly or Crashing

  1. Close other apps running in the background and relaunch
  2. Clear the app cache: Phone Settings → Apps → Pocket Shop Manager → Clear Cache
  3. Ensure your phone has at least 500MB of free storage
  4. Check you're running Android 6.0 or above
  5. Uninstall, perform a Google Drive backup restore, and reinstall if issues persist
Know Your Terms

Nigerian Business & Tax Glossary

Key terms used in Pocket Shop Manager — and what they mean for your business.

VAT — Value Added Tax

A 7.5% consumption tax charged on goods and services in Nigeria. Businesses registered for VAT collect Output VAT from customers and can reclaim Input VAT paid to suppliers, paying only the difference to FIRS.

CIT — Company Income Tax

Tax charged on the profits of Nigerian companies. Under the 2026 Finance Act, businesses with annual turnover below ₦50 million pay 0% CIT. Turnover between ₦50M–₦100M is taxed at a reduced rate. Above ₦100M is taxed at the standard 30% rate.

FIRS — Federal Inland Revenue Service

Nigeria's federal tax authority responsible for collecting taxes including VAT, CIT, and the Education Development Levy. Businesses file tax returns and remit payments through the FIRS TaxPro Max online portal at taxpromax.firs.gov.ng.

TIN — Tax Identification Number

A unique number issued by FIRS to identify your business for tax purposes. Your TIN must appear on every invoice and receipt you issue. Pocket Shop Manager automatically prints your TIN on all generated invoices once it is entered in Business Profile settings.

EDL — Education Development Levy

A 4% levy on the assessable profits of larger Nigerian companies. It is separate from CIT and calculated on profits before the CIT deduction. The app auto-calculates this for companies above the relevant threshold under Settings → Business Type.

ESC/POS

The standard communication protocol used by thermal receipt printers worldwide. Most Bluetooth and Wi-Fi thermal printers sold in Nigerian electronics markets use this protocol. Pocket Shop Manager communicates with any ESC/POS-compatible printer for instant receipt printing.

Input VAT vs Output VAT

Output VAT is the 7.5% you charge your customers on sales — money collected on behalf of FIRS. Input VAT is the 7.5% you paid to your own suppliers when buying goods. You remit only the difference (Output minus Input) to FIRS, which can significantly reduce your tax liability.

Google OAuth

A secure sign-in method that lets Pocket Shop Manager access only the specific folder it creates in your Google Drive — nothing else. Your Google password is never seen or stored by Patrido Multimedia. This protects your business data with Google's own enterprise-grade security.

About the App

Pocket Shop Manager — Built for the 2026 Nigerian Business Reality

Why Nigerian Shop Owners Need a Dedicated App in 2026

The 2026 Finance Act has brought significant changes to Nigeria's tax landscape. With stricter FIRS enforcement, mandatory VAT registration for qualifying businesses, and the introduction of the TaxPro Max digital filing portal, Nigerian shop owners, retailers, and SMEs can no longer afford to manage their business records informally. Pocket Shop Manager was built specifically for this environment — not adapted from a foreign app, but designed from scratch with Nigerian market realities in mind: unreliable internet connections, Naira-denominated transactions, FIRS filing requirements, and the day-to-day pressure of running a busy shop.

How the App Supports Businesses Across Lagos and Nigeria

From Alaba International Market to Wuse Market in Abuja, from supermarkets in Lekki to provision stores in Enugu — Pocket Shop Manager serves any business that sells products or services and needs to stay on top of their records. The app works 100% offline because we know that data networks are not always reliable at market stalls, shop floors, and outdoor trading posts. Staff accountability features prevent theft and revenue leakage. Low-stock alerts prevent running out of fast-moving goods. Expiry alerts reduce waste on perishable items. And smart invoicing with WhatsApp delivery means even small shop owners can send professional receipts the same way a major retailer would.

About Patrido Multimedia

Patrido Multimedia is a Nigerian technology and multimedia company based in Lagos. We build digital products designed for the Nigerian market, by people who understand the Nigerian market. Pocket Shop Manager is our flagship product — the result of extensive research into the pain points of Nigerian small business owners, conversations with traders, retailers, and accountants, and a deep understanding of the 2026 regulatory environment. We are committed to providing ongoing support, regular updates, and ensuring that every Nigerian business owner who uses our app has a genuine competitive advantage. For support, feedback, or partnership inquiries, reach us at support@pocketshopmanager.com.ng.

Pro Tips

Get the Most from the App

Quick habits that will supercharge your experience.

☁️

Sync Weekly

Enable Google Drive Backup and sync at least once a week — think of it as locking your shop door at night.

📅

Check Tax Tracker Monthly

Review your ₦50M Turnover Shield at the start of each month so you're never caught off guard by FIRS.

📦

Set Low-Stock Alerts

For every product, set a minimum stock quantity. The app will alert you before you run out and lose sales.

🔐

Never Share Your Master Code

Your 4-digit master code is the key to your entire business data. Keep it secret from staff members.

Still Need Help?

Our team in Lagos is ready to assist you. Don't hesitate — we reply fast.

✉️ Email support@pocketshopmanager.com.ng
✅ Email address copied!